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Health and Social Care Committee |
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Meeting Venue: |
Committee Room 1 - Senedd |
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Meeting date: |
Wednesday, 16 July 2014 |
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Meeting time: |
08.45 - 13.00 |
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This meeting can be viewed on Senedd
TV at: |
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Concise Minutes: |
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Assembly Members: |
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David Rees AM (Chair) Leighton Andrews AM Andrew RT Davies AM Ann Jones AM Elin Jones AM Darren Millar AM Lynne Neagle AM Gwyn R Price AM Lindsay Whittle AM Kirsty Williams AM |
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Witnesses: |
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Keith Evans The Rt Hon Ann Clwyd MP, Review of the NHS Hospitals Complaints System (NHS England) Mr Phil Banfield, BMA Wales Tina Donnelly, Royal College of Nursing Rory Farrelly, Abertawe Bro Morgannwg University Health Board Dr Chris Jones, Cwm Taf Health Board Carol Shillabeer, Powys Teaching Health Board Nicola Williams, Abertawe Bro Morgannwg University Health Board |
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Committee Staff: |
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Llinos Madeley (Clerk) Helen Finlayson (Second Clerk) Rhys Morgan (Deputy Clerk) Victoria Paris (Researcher) Philippa Watkins (Researcher) |
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1 Introductions, apologies and substitutions
1.1 Apologies were received from Rebecca Evans and Janet Finch-Saunders. Ann Jones acted as a substitute for Rebecca Evans and Andrew RT Davies acted as a substitute for Janet Finch-Saunders.
2 Motion under Standing Order 17.42(vi) to resolve to exclude the public from the meeting for the following business:
2.1 The motion was agreed
3 Inquiry into progress made to date on implementing the Welsh Government’s Cancer Delivery Plan: consideration of the key issues
3.1 The Committee considered the key issues that have arisen from the inquiry.
3.2 The Committee agreed to write to the Ministry of Justice in relation to the European Data Protection Regulations.
4 Inquiry into the NHS complaints process: evidence session 1
4.1 The witness responded to questions from Members.
5 Inquiry into the NHS complaints process: evidence session 2
5.1 The witness responded to questions from Members.
6 Inquiry into the NHS complaints process: evidence session 3
6.1 The witnesses responded to questions from Members.
6.2 The witnesses agreed to provide more information on the following:
of the total complaints received, the proportion which related to primary and to secondary care within the NHS in Wales for every local health board in Wales; and
more information about the methods adopted by local health board(s) to measure patient experience, including patient feedback and views about the complaints process.
7 Inquiry into the NHS complaints process: evidence session 4
7.1 The witnesses responded to questions from Members.
8 Papers to note
8.1a The Committee noted the minutes of the 26 June and 2 July meetings.
8.1 The Committee's forward work programme: September - December 2014
8.2 The Committee noted the forward work programme for September to December 2014
9 Motion under Standing Order 17.42(vi) to resolve to exclude the public from the remainder of the meeting and for item 1 of the meeting on 18 September 2014
9.1 The motion was agreed
10 Inquiry into the NHS complaints process: private consideration of evidence received
10.1 The Committee considered the evidence received on the inquiry.